Ciklum
Ciklum is a global digital engineering and IT services company that designs, builds, and maintains custom software, data, and cloud solutions for enterprises and high-growth companies. It provides product engineering, QA, data & analytics, and managed development teams, generating revenue through project-based engagements and long-term outsourcing contracts. The firm serves clients across industries such as fintech, retail, and logistics with nearshore and offshore delivery centers in Eastern Europe and other regions.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $250.0M
- Employees
- 4,000
- Founded
- 2002
- Headquarters
- Moscow, Russian Federation
What 6 Arbolus experts think of Ciklum
NPS is consistently high across the sample, with multiple experts rating 8 or above and positive renewal intent from higher spenders. A recurring theme is appreciation for Ciklum's dedicated, product-oriented teams and consultative approach. Most experts with longer implementation experience express satisfaction and intent to renew, especially where Ciklum manages product streams critical to revenue. However, some uncertainty is noted among a minority, linked to concerns about delivery continuity and talent availability. Senior product talent constraints and regional delivery concentration are noted as risks by these users.Overall Customer Sentiment: Positive
Who reviewed Ciklum
- C-Suite 50% (3)
- Director 50% (3)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Ciklum.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Praised
- Consultative and Experience-Driven Approach
- Product-Led Engineering Ownership
- European Time-Zone Coverage and Cost Effectiveness
- Focus on Critical Product Streams
Criticised
- AI-Driven Displacement
- Vendor Model Risk
- Competitor Advantage on Delivery Scale
- Limited India-Based Scale
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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