LaunchDarkly
LaunchDarkly provides a feature management and feature flagging platform that allows software development teams to progressively roll out, test, and control application features in production. Its SaaS platform helps engineering, product, and DevOps teams reduce release risk, manage experiments, and segment user experiences without redeploying code. The company generates revenue through subscription-based plans for enterprises and technology organizations that integrate its tools into their software delivery workflows.
- API Management & Integration
- CI/CD & DevOps
- Workflow Automation
- Revenue
- $160.0M
- Employees
- 600
- Founded
- 2014
- Headquarters
- Oakland, United States of America
What 53 Arbolus experts think of LaunchDarkly
NPS distribution is weighted positive, with scores from 3 to 10, the majority clustered at the 7-10 range, indicating strong advocacy. Renewal intent is high among large, long-term customers, while cost-sensitive or pilot-stage buyers show some hesitance. Stickiness is notable, with most users in the more than one year implementation stage, and only isolated offboarding signals. Qualitative feedback favors reliability, rollout safety, and audit features, but pricing and technical debt from flag accumulation are main friction points.Overall Customer Sentiment: Positive
Who reviewed LaunchDarkly
- C-Suite 55% (29)
- Director 34% (18)
- Manager 11% (6)
Employer names and spend open in the full report, along with the other 50 customers.
Everything 53 customers told us about LaunchDarkly.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 53 scored reviews- Promoters 20
- Passives 23
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 37 across 10 companies.
Praised
- Decoupling Deployment and Release
- Granular, Safe Rollouts
- Reliable SDKs and Integration
- Integrated Experimentation and Analytics
Criticised
- Vendor Consolidation Risk
- Operational Drag and Workflow Fatigue
- Switcher Risk to Lower Cost Tools
- Technical Debt from Flag Accumulation
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 16 answers
- 56% 9 answers
- 67% 3 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by LaunchDarkly customers
Report
More in Data & Analytics and Development Tools
Other companies in both categories with a customer report.
For people who use LaunchDarkly
Do you use LaunchDarkly at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 53 customers of LaunchDarkly have already contributed
Takes a few minutes. Your identity stays anonymous.