MATLAB
MathWorks develops MATLAB, a numerical computing and programming environment used by engineers, scientists, and researchers for data analysis, modeling and simulation, algorithm development, and embedded system design, along with Simulink and related toolboxes. The company sells perpetual and subscription software licenses, maintenance, and training to commercial enterprises, government agencies, and academic institutions worldwide.
- PLM & Engineering Software
- MLOps & ML Platforms
- Revenue
- $1.8B
- Employees
- 6,500
- Founded
- 1984
- Headquarters
- Natick, United States of America
What 103 Arbolus experts think of MATLAB
MATLAB's NPS is strongly positive with the majority of scores in the 8–10 range, concentrated among heavy engineering and research users. Renewal intent is high among high spenders and technical influencers, but some budget-sensitive users and innovators cite willingness to switch. Stickiness is high in organizations embedded with MATLAB, but open-source and AI-driven threats are noted by a minority. Key themes include platform reliability, robust simulation capabilities, and documentation as strengths, offset by concerns around licensing costs and proprietary lock-in.Overall Customer Sentiment: Positive
Who reviewed MATLAB
- C-Suite 67% (69)
- Director 11% (11)
- Manager 21% (22)
Employer names and spend open in the full report, along with the other 100 customers.
Everything 103 customers told us about MATLAB.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
59 Net Promoter Score, from 103 scored reviews- Promoters 71
- Passives 22
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 59 across 7 companies.
Praised
- Open Source Flexibility and Integration
- Workflow Simplification for Non-Experts
- AI Integration and Automation
- Integrated Engineering Capabilities
Criticised
- Competitive Open-Source Momentum
- AI as a Direct Replacement
- Licensing Cost and Integration Gaps
- Not Optimal for Basic or Budget Use Cases
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 64% 28 answers
- 75% 4 answers
- 86% 7 answers
- 100% 2 answers
- 9.1/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by MATLAB customers
Report
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