GitLab
GitLab is a DevOps platform provider that offers a single application for source code management, continuous integration and delivery, security scanning, and project collaboration for software development teams. It serves enterprises, mid-market companies, and open-source communities that need to plan, build, secure, and deploy software in a unified environment. The company generates revenue through subscriptions to its SaaS and self-managed tiers, as well as related support and services.
- CI/CD & DevOps
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $580.0M
- Employees
- 2,500
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 108 Arbolus experts think of GitLab
NPS scores are highly positive, with the majority of respondents rating 8–10 and reporting promoter behavior. Renewal intent is strong among high spenders, especially influencers and strategic buyers. Stickiness is demonstrated by multi-year adoption and intent to consolidate further. Key expert feedback praises platform unification, robust CI/CD, consolidated governance, and cost control, though complexity and Ultimate-tier pricing are commonly noted drawbacks. The consensus points to material operational improvement as the main driver, with concerns focused on AI feature lag and cost at scale.Overall Customer Sentiment: Positive
Who reviewed GitLab
- C-Suite 59% (64)
- Director 26% (28)
- Manager 15% (16)
Employer names and spend open in the full report, along with the other 105 customers.
Everything 108 customers told us about GitLab.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
61 Net Promoter Score, from 108 scored reviews- Promoters 69
- Passives 36
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 40 across 7 companies.
Praised
- Guided and Simpler Setup
- AI-Native Capabilities
- Replace Multiple Tools for Compliance
- Robust CI/CD Capabilities
Criticised
- Complexity and Learning Curve
- Fragmented Planning Tools
- High Cost for Advanced Features
- Vendor Switching on Cost and AI
What customers say
Renewal intent
Plan to renew 81%Plan to renew, by seniority
- 86% 28 answers
- 76% 17 answers
- 100% 2 answers
- 67% 6 answers
- 8.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by GitLab customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
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