Arbolus Intelligence

Azure

azureonline.net · Birmingham, United Kingdom

Azure is a UK-based provider of IT managed services and cloud solutions, offering infrastructure management, cybersecurity, and support services to small and mid-sized businesses. The company helps clients design, deploy, and maintain on-premise and cloud environments, including Microsoft-focused solutions, networking, and backup. Revenue is generated through recurring managed service contracts, project-based implementations, and related consulting services.

  • Managed IT & Cloud Services
  • Cybersecurity Services
  • IT Consulting & Implementation
Listed in
Revenue
$6.0M
Employees
35
Founded
2007
Headquarters
Birmingham, United Kingdom

What 129 Arbolus experts think of Azure

The NPS distribution is strongly positive, with the majority of experts rating Azure between 8 and 10 and highlighting robust satisfaction. Renewal intent is high in the largest spend and core user segments, with some reservations among lower spenders over cost complexity. Most customers have been using Azure for over 1 year, evidencing high stickiness, and the main feedback themes cite Microsoft integration, scalability, security, and hybrid cloud as key drivers. Cost management complexity and varied support quality are the recurring negatives.Overall Customer Sentiment: Positive

Who reviewed Azure

Total customers 129 114 current · 15 former
Reviews growth +50 in six months
Seniority of respondents
  • C-Suite 58% (75)
  • Director 27% (35)
  • Manager 15% (19)
Engineering Manager Manager NPS 9 Will renew Submitted Oct 2024
Engineering Leader C-Suite NPS 9 Will renew Submitted Jul 2025
Engineering Leader C-Suite NPS 9 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 126 customers.

Everything 129 customers told us about Azure.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

38 Net Promoter Score, from 127 scored reviews
  • Promoters 62
  • Passives 52
  • Detractors 13

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 50 across 9 companies.

Praised

  • Simpler Administration
  • AI-Driven Operations
  • Enhanced Cost Transparency
  • Deep Microsoft Integration

Criticised

  • Reliability and Support
  • Cross-Cloud Simplicity
  • Competitive Pricing Pressure
  • Difficult Cost Management

What customers say

Deep Microsoft Integration
“I recommend Azure above all for its mature integration with Microsoft 365, Entra ID, and Windows Server, which simplifies and accelerates our cloud migration.”
Hybrid and Multi-Cloud Flexibility
“I value that Azure gives us the option to combine on-premise and cloud deployments, supporting both gradual migration and hybrid models for different workloads.”
Enterprise-Grade Scalability and Security
“I find Azure particularly strong for hybrid deployment, robust security features, and the ability to scale our infrastructure flexibly as requirements change.”

Renewal intent

Plan to renew 74%
  • Will renew 75
  • Undecided 18
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 71% 58 answers
  • Director 81% 27 answers
  • Manager 67% 12 answers
  • Not specified 100% 4 answers
  • 8.7/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 6.9/10 Average score from customers not renewing

Top alternatives

Most weighed by Azure customers

Report

Customer Report - Oct 2026 Oct 2026 129 + 2

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