Balena.io
Balena.io is an open source platform for building, deploying, and managing fleets of Linux-based IoT and edge devices, providing tools for containerization, over-the-air updates, and device monitoring. It serves developers and enterprises that operate connected hardware at scale, such as in industrial, retail, and smart infrastructure environments, and generates revenue through paid cloud services, device management plans, and enterprise support. The company also offers related tools like balenaOS and balenaEtcher to simplify provisioning and ongoing operations of embedded devices.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $8.0M
- Employees
- 80
- Founded
- 2013
- Headquarters
- Londonderry County Borough, United Kingdom
What 22 Arbolus experts think of Balena.io
NPS scores are distributed between 5 and 10, with an average in the 7–9 range. A significant majority, over 80%, indicated strong or likely renewal intent, with only a small proportion (10–15%) signaling uncertainty or negative renewal. Stickiness is high, as 70% of implementations have persisted beyond one year, and the pilot install base—where uncertainty is concentrated—represents less than 20%. Positive sentiment is further supported by stronger adoption, larger spend, and higher NPS among long-term accounts.Overall Customer Sentiment: Positive
Who reviewed Balena.io
- C-Suite 65% (14)
- Director 35% (8)
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Sentiment
27 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Jun 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 69% 13 answers
- 86% 7 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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