BMC
BMC is an enterprise software company that provides IT service management, automation, and operations platforms that help large organizations monitor, manage, and optimize their IT infrastructure and business services across mainframe, on‑premises, and cloud environments. It serves global enterprises in industries such as financial services, telecom, government, and manufacturing, generating revenue through software licenses, SaaS subscriptions, and maintenance and professional services. Its portfolio includes solutions for IT service management, AIOps, workload automation, and mainframe management.
- IT Consulting & Implementation
- Business Process Management
- Cloud Infrastructure & Hosting
- Revenue
- $2.0B
- Employees
- 6,000
- Founded
- 1980
- Headquarters
- Houston, United States of America
What 59 Arbolus experts think of BMC
NPS scores show a weighted average in the 7–9 range, with several Promoters but also a minority of Detractors (NPS 4–6). More than half of high spenders and long-term customers express only moderate or uncertain renewal intent despite high NPS. Stickiness is mixed, with many in MoreThan1Year stages but also notable offboarding and uncertainty. Main positive themes are enterprise maturity, robust automation, and audit readiness, while negatives include platform complexity, the need for more modern UI/AI features, and concerns over total cost. Overall Customer Sentiment: Neutral
Who reviewed BMC
- C-Suite 69% (41)
- Director 22% (13)
- Manager 8% (5)
Employer names and spend open in the full report, along with the other 56 customers.
Everything 59 customers told us about BMC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 59 scored reviews- Promoters 19
- Passives 25
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 24 across 9 companies.
Praised
- Broaden Integration Ecosystem
- Optimize User Experience and Simplification
- Expand on AI and Automation Maturity
- Workflow Automation and Consistency
Criticised
- AI Maturity and Innovation Concerns
- Platform Complexity and Administrative Overhead
- Incident Routing and User Experience Gaps
- Lag in AI and Automation Adoption
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 42% 24 answers
- 63% 8 answers
- 50% 4 answers
- 7.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by BMC customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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