CallTower
CallTower provides cloud-based unified communications and contact center solutions, integrating platforms such as Microsoft Teams, Cisco, and Zoom with voice, messaging, and collaboration services for business customers. It generates revenue through subscription-based licensing, managed services, and connectivity offerings for mid-market and enterprise organizations.
- Communications & Meetings
- Managed IT & Cloud Services
- Revenue
- $65.0M
- Employees
- 250
- Founded
- 2002
- Headquarters
- South Jordan, United States of America
What 15 Arbolus experts think of CallTower
NPS scores cluster in the 8-10 range, with a smaller set of scores below 6, indicating a majority of positive promoters. Renewal intent is notably mixed, as several high spenders and influencers remain 'Not Sure,' reflecting uncertainty despite favorable experiences. Most customers are in the More Than 1 Year or Less Than 1 Year implementation stages, with a few in pilot phases. The main positive drivers are product reliability and breadth of integration, while renewal uncertainty is the primary concern. Overall Customer Sentiment: Positive
Who reviewed CallTower
- C-Suite 53% (8)
- Director 33% (5)
- Manager 13% (2)
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Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 5
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 22%Plan to renew, by seniority
- 25% 4 answers
- 20% 5 answers
- 8.5/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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