Burwood Group
Burwood Group is an IT consulting and systems integrator that designs, implements, and manages cloud, networking, security, and collaboration solutions for mid-market and enterprise clients, with a strong focus on healthcare and other regulated industries. The company provides strategy, architecture, deployment, and managed services to help organizations modernize infrastructure, improve security posture, and optimize operations. Revenue is generated through professional services, project delivery, and recurring managed services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $80.0M
- Employees
- 250
- Founded
- 1997
- Headquarters
- Chicago Loop, United States of America
What 9 Arbolus experts think of Burwood Group
NPS distribution indicates predominantly neutral-to-positive satisfaction, with scores ranging from 6 to 9. There are no NPS detractors below 6. Renewal intent data is mixed: 37.5% of responses indicate uncertainty, 37.5% are positive ("Yes"), and one response is negative ("No"). Stickiness is high, with 62.5% reporting adoption periods over 1 year, suggesting entrenched customer relationships, while others are less certain about current engagement stages. Key themes include solid satisfaction among Influencers and high spenders, with some renewal risk identified for mid-tier accounts.Overall Customer Sentiment: Neutral to Positive
Who reviewed Burwood Group
- C-Suite 78% (7)
- Director 22% (2)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 7
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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