Broadcom
Broadcom Inc. is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for data center, networking, broadband, wireless, storage, and mainframe environments. It serves enterprise, cloud, telecom, and industrial customers worldwide through a mix of direct sales and channel partners, generating revenue from product sales, software licenses, and maintenance and support contracts. The company’s portfolio includes chips, systems, and software that enable high-speed connectivity, cybersecurity, and mainframe and enterprise software operations.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- IT Consulting & Implementation
- Revenue
- $36.0B
- Employees
- 20,000
- Founded
- 1961
- Headquarters
- Palo Alto, United States of America
What 95 Arbolus experts think of Broadcom
NPS distribution is skewed positive, with more than 50% of experts giving scores of 8 or above, highlighting product reliability, scalability, and enterprise alignment. Renewal intent is mixed—approximately 30% reporting uncertainty or plans to leave, generally linked to pricing concerns. Stickiness is strong among high-spend, long-term users in regulated or mission-critical environments. Qualitative feedback emphasizes technical stability, negative impact of recent licensing changes, and broad dependence on Broadcom’s solutions for foundational IT. Overall Customer Sentiment: Neutral-to-Positive
Who reviewed Broadcom
- C-Suite 70% (67)
- Director 25% (24)
- Manager 5% (5)
Employer names and spend open in the full report, along with the other 92 customers.
Everything 95 customers told us about Broadcom.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 94 scored reviews- Promoters 29
- Passives 46
- Detractors 19
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.
Praised
- AI-Driven Optimization
- Service and Integration Enhancement
- Cloud-Native and Automation Innovation
- Mission-Critical Reliability and Stability
Criticised
- Security and Modernization Gaps
- Switching Triggered by Licensing Shifts
- Vendor Lock-In vs Cost Control
- Pricing and Licensing Volatility
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 37% 38 answers
- 50% 12 answers
- 50% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Broadcom customers
Report
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
For people who use Broadcom
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