British Telecom
BT Group, commonly known as British Telecom, is a multinational telecommunications and network services provider offering fixed-line, mobile, broadband, TV, and enterprise connectivity solutions to consumers, businesses, and public-sector organizations. It generates revenue through subscription services, network access, managed services, and ICT solutions across the UK and internationally.
- Revenue
- $23.0B
- Employees
- 90,000
- Founded
- 1846
- Headquarters
- Londonderry County Borough, United Kingdom
What 45 Arbolus experts think of British Telecom
NPS scores range widely, with a concentration of scores at 8–10 among influencers in high-spending accounts and scores of 4–6 from some user-aligned roles. Renewal intent is highest among large, influential buyers with more than a year on the platform, but 'not sure' and 'no' responses appear among smaller, low-spend organizations. Most customers are in the 'MoreThan1Year' implementation stage, indicating solid stickiness for established clients. Key positive themes are regulatory compliance, scalability, and reliability. Main negatives focus on price, limited bundled analytics, and switching cost-driven loyalty rather than unique differentiation.Overall Customer Sentiment: Positive
Who reviewed British Telecom
- C-Suite 53% (24)
- Director 42% (19)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about British Telecom.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 45 scored reviews- Promoters 14
- Passives 21
- Detractors 10
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- Real-Time Data Ingestion at Scale
- Integrated Analytics Solutions
- Domain-Specific Templates Reduce Engineering Overhead
- Reliable Uptime and Availability
Criticised
- Commoditized Pricing and Limited Discounts
- Lack of Domain-Specific Expertise
- Low Differentiation in AI/Analytics
- Competitive Bundling with Analytics
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 40% 10 answers
- 50% 12 answers
- 100% 2 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by British Telecom customers
Report
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