Baker Hughes
Baker Hughes is a global energy technology company that provides equipment, services, and digital solutions for oil and gas, industrial, and energy transition markets. It offers products spanning subsurface drilling and evaluation, production systems, turbomachinery, and industrial technologies, along with software and analytics to optimize asset performance and reduce emissions. The company serves national and international oil companies, independent operators, and industrial customers worldwide through a mix of product sales, long-term service agreements, and digital subscriptions.
- Asset Performance Management
- Energy & Utilities Operations Software
- IT Consulting & Implementation
- Revenue
- $25.0B
- Employees
- 55,000
- Founded
- 1907
- Headquarters
- Houston, United States of America
What 55 Arbolus experts think of Baker Hughes
NPS is favorable at 44, with 29 of 55 promoters, but renewal intent is known for only 22 respondents; mixed product references limit company-specific conclusions.
Who reviewed Baker Hughes
- C-Suite 62% (34)
- Director 20% (11)
- Manager 18% (10)
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Sentiment
45 Net Promoter Score, from 55 scored reviews- Promoters 29
- Passives 22
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 60% 10 answers
- 75% 4 answers
- 86% 7 answers
- 8.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
Top alternatives
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