Jenkins
Jenkins is an open-source automation server used primarily for continuous integration and continuous delivery (CI/CD), enabling software teams to build, test, and deploy code automatically across diverse environments. It is maintained by the Jenkins community under the Continuous Delivery Foundation and is adopted by organizations of all sizes to orchestrate and manage their software delivery pipelines. The project is free to use, with commercial value typically realized through third-party support, services, and integrations built around the platform.
- CI/CD & DevOps
- Employees
- 15
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 121 Arbolus experts think of Jenkins
NPS scores are highly positive, with the majority between 8 and 10, reflecting strong satisfaction among large enterprise users. High renewal intent is concentrated among high spenders and mature platform implementations, while teams in pilot or offboarding phases show more hesitance around future usage. Jenkins commands strong stickiness for complex legacy environments but faces churn risk as organizations migrate to managed, cloud-native CI/CD solutions. Key themes from expert feedback include exceptional flexibility, broad integrations, and low upfront cost, counterbalanced by persistent concerns about plugin maintenance burden, operational overhead, and a dated user experience.Positive
Who reviewed Jenkins
- C-Suite 49% (59)
- Director 26% (31)
- Manager 25% (30)
Employer names and spend open in the full report, along with the other 118 customers.
Everything 121 customers told us about Jenkins.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 121 scored reviews- Promoters 70
- Passives 40
- Detractors 11
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 40 across 7 companies.
Praised
- Automated Migration Pathways
- Native DevSecOps Integrations
- Managed Service Offerings
- Proven Reliability in Diverse Environments
Criticised
- Operational Complexity Becoming Uncompetitive
- Competition from Managed CI/CD Platforms
- Security Risk from Plugin Ecosystem
- High Security and Vulnerability Exposure
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 65% 23 answers
- 57% 14 answers
- 56% 9 answers
- 80% 5 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.6/10 Average score from customers not renewing
Top alternatives
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Report
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