Arbolus Intelligence

Doxis/SER

doxis.com · Bonn, Germany

SERgroup, marketed under the Doxis brand, provides enterprise content management and intelligent information management software that helps large organizations manage documents, workflows, and compliance across departments and geographies. Its Doxis platform combines content services, process automation, and AI-based information management, and is sold primarily on a subscription and license basis to enterprises in regulated industries and the public sector.

  • Document Management & E-signature
  • Workflow Automation
  • Business Process Management
Listed in
Revenue
$90.0M
Employees
500
Founded
1984
Headquarters
Bonn, Germany

What 11 Arbolus experts think of Doxis/SER

NPS scores are predominantly high, with 80% of experts rating Doxis/SER at 7 or above, notably within regulated and large enterprises. Renewal intent is robust, with almost all surveyed customers planning to renew except one who is unsure. Stickiness is strong, with most implementations in place for over a year, citing complex integrations and customizations as lock-in factors. Qualitative feedback highlights compliance strength, deep enterprise integration, workflow automation capabilities, and reliable support for complex operational needs. Some areas of concern include complexity for basic users, reliance on vendor resources, and a dated developer experience. Overall Customer Sentiment: Positive

Who reviewed Doxis/SER

Total customers 11 8 current · 3 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 64% (7)
  • Director 36% (4)
Not specified Director NPS 9 Will renew Submitted Mar 2026
Engineering Executive C-Suite NPS 8 Will renew Submitted Mar 2026
Strategy Leader C-Suite NPS 8 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Doxis/SER.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 11 scored reviews
  • Promoters 4
  • Passives 6
  • Detractors 1

Cumulative NPS by month

+1 over 5 months
  • Mar 7
  • Apr 8
  • May 8
  • Jun 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.

Praised

  • Enhanced Workflow Automation
  • Broader System Integration
  • AI-Driven Automation
  • Integration with Enterprise Systems

Criticised

  • Complex User Experience for Simple Needs
  • Limited Vendor Resources
  • Dated Developer Experience
  • Competition from Agile Alternatives

What customers say

Integration with Enterprise Systems
“SER Doxis provides a strong enterprise ECM platform with solid document lifecycle management, compliance, and integration with SAP and Microsoft environments.”
Compliance and Regulatory Alignment
“I see Doxis as best in class for compliance and regulation, especially as an archive solution, though there can be challenges with professional services resource availability.”
Support for Complex, Regulated Needs
“Doxis (SER) has robust capabilities in document management and workflow automation, making it particularly well-suited for complex, regulated environments and large enterprises.”

Renewal intent

Plan to renew 89%
  • Will renew 8
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 6 answers
  • Director 100% 3 answers
  • 8.4/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 11 + 0

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