Edelman
Edelman is a global communications and public relations firm that provides strategic advisory, media relations, digital marketing, and reputation management services to corporations, governments, and nonprofits. The company helps clients manage brand, corporate, and public affairs challenges across earned, owned, and paid channels, generating revenue through retainer and project-based consulting engagements. It operates through a network of offices worldwide serving clients across most major industries.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $1.2B
- Employees
- 6,000
- Founded
- 1952
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of Edelman
NPS scores are strongly positive, with two scores of 10 (one Influencer, one User) and one score of 9 (User), showing very high advocacy. Only one User reports a lower NPS of 5. Renewal intent is directly available for high spenders: one Influencer (spend $200,000) intends to renew while another (spend $500,000) does not. Stickiness is notable, with 83% of responses indicating use for more than one year. The main theme is stable long-term adoption among large accounts, with highly positive sentiment overall.Overall Customer Sentiment: Positive
Who reviewed Edelman
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 1
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 6/10 Average score from customers not renewing
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