Emplifi
Emplifi is a customer experience platform that provides social media marketing, social commerce, and customer care tools for brands to manage and analyze interactions across channels. Its SaaS platform helps marketing, commerce, and support teams plan and publish content, engage audiences, manage customer service, and measure performance across social and digital touchpoints. The company generates revenue through subscriptions to its cloud-based software and related services for mid-market and enterprise customers.
- Marketing Automation
- Customer Support & Help Desk
- Social Media & Community Management
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2021
- Headquarters
- New York City, United States of America
What 18 Arbolus experts think of Emplifi
The NPS distribution includes multiple 9s and 10s reflecting high promoter sentiment from long-term, high-spend customers, alongside a small group of detractors (NPS 4-5). Renewal intent is strongest among high-commitment, established users, with moderate uncertainty among those at the pilot/offboarding stage. Stickiness is high, as over half of responses are from customers with more than a year of deployment. The most common underlying themes are integration depth, efficiency gains, and platform reliability.Overall Customer Sentiment: Positive
Who reviewed Emplifi
- C-Suite 76% (14)
- Manager 24% (4)
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Sentiment
-5 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jun 7
- Nov 7
- Jan 7
- May 7
- Jun 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 40% 10 answers
- 50% 4 answers
- 8.8/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
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