Exclaimer
Exclaimer develops email signature management software that enables organizations to centrally design, manage, and apply consistent, compliant signatures across Microsoft 365, Google Workspace, and Exchange. It serves businesses of all sizes, IT teams, and marketing departments through a cloud-based subscription model and related services. The platform helps standardize branding, legal disclaimers, and campaign messaging in corporate email.
- Document Management & E-signature
- Workflow Automation
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 2001
- Headquarters
- Farnborough, United Kingdom
What 5 Arbolus experts think of Exclaimer
NPS scores range from 4 to 8, with a concentration in the 6–8 range, reflecting a generally neutral to moderately positive sentiment. Renewal intent is split, with one respondent confirming renewal, one declining, and another unsure, indicating a notable segment of customers in an 'at risk' category. Stickiness is split between customers using the product for less than 1 year and those with over 1 year of engagement, suggesting the product can achieve long-term adoption but may face challenges with new implementations. Overall Customer Sentiment: Neutral
Who reviewed Exclaimer
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 1
- Detractors 3
Cumulative NPS by month
+3 over 4 months- Oct 4
- Nov 6
- May 6
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
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