Emarsys
Emarsys is a cloud-based omnichannel customer engagement and marketing automation platform that helps B2C and retail brands personalize and orchestrate campaigns across email, mobile, web, and other channels. The company provides tools for segmentation, journey automation, and analytics so marketers can increase customer retention and revenue. Emarsys generates revenue through subscription-based SaaS licenses and related services.
- Marketing Automation
- Customer Data Platform
- Marketing Analytics & Attribution
- Revenue
- $160.0M
- Employees
- 800
- Founded
- 2000
- Headquarters
- Berlin Treptow, Germany
What 10 Arbolus experts think of Emarsys
NPS distribution is centered around 7–8, indicating mild to moderate promoter sentiment but not strong enthusiasm. Of the nine customers, 5 reported NPS of 7 or 8, 2 at NPS 5 or below, and 2 without score. Renewal intent is mixed; some high spenders are unsure or declining renewal, while users trend slightly positive. Stickiness is relatively high, with 60% of respondents on the platform more than a year, but a minority are offboarding or piloting. The data points to steady but not exceptional customer loyalty.Overall Customer Sentiment: Neutral
Who reviewed Emarsys
- C-Suite 60% (6)
- Director 30% (3)
- Manager 10% (1)
Employer names and spend open once the report publishes.
Tell us when the Emarsys report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-20 Net Promoter Score, from 10 scored reviews- Promoters 0
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Dec 8
- Jan 8
- May 6
- Jul 6
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 2 answers
- 7.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Emarsys customers
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Emarsys
Do you use Emarsys at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of Emarsys have already contributed
Takes a few minutes. Your identity stays anonymous.