Arbolus Intelligence

EIDO Healthcare

eidohealthcare.com · Royston, United Kingdom

EIDO Healthcare provides patient information and consent solutions for hospitals and healthcare providers, offering evidence-based procedure information, digital consent platforms, and related tools to support informed consent and clinical risk management. Its products are used by clinicians and health systems to standardize patient communications, reduce medico-legal risk, and improve patient understanding before medical and surgical procedures. The company generates revenue through licensing and subscription fees for its content libraries and software platforms.

  • Electronic Health Records
  • Patient Engagement & Telehealth
Listed in
Revenue
$6.0M
Employees
35
Founded
2000
Headquarters
Royston, United Kingdom

What 9 Arbolus experts think of EIDO Healthcare

NPS scores range from 6 to 10, trending positively with an average above 8. Renewal intent is robust amongst high spenders (>$100K), while mid-level customers are less certain, citing cost. Stickiness is high for users with more than a year of experience. Main feedback themes highlight trusted, compliant content, workflow gains, and reliable support. Challenges center on integration depth, customization, and cost perceptions.Overall Customer Sentiment: Positive

Who reviewed EIDO Healthcare

Total customers 9 7 current · 2 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 78% (7)
  • Director 22% (2)
Not specified Director NPS 10 Will renew Submitted Jul 2026
Founder C-Suite NPS 7 Submitted May 2026
Operations Manager Director NPS 8 Undecided Submitted May 2024

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about EIDO Healthcare.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

33 Net Promoter Score, from 9 scored reviews
  • Promoters 4
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Dec 8
  • Mar 8
  • May 8
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.

Praised

  • Expanded Digital Integration
  • Content and Analytics Expansion
  • AI-Enhanced Personalization
  • Trusted, Compliant Information

Criticised

  • Integration and Compliance Lag
  • AI Competition Risk
  • Pricing and Update Frequency
  • Customization and Integration Gaps

What customers say

Trusted, Compliant Information
“I recommend EIDO for its reliable, clinically validated patient information and consent materials that meet legal and regulatory standards.”
Workflow Efficiency
“Having standardized, ready-to-use resources saves me significant preparation time and helps my team provide consistent documentation.”
Strong Clinical Reputation
“We chose this tool for the quality and accuracy of clinical content and the strong reputation it holds within healthcare organizations.”

Renewal intent

Plan to renew 50%
  • Will renew 3
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 9 + 0

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