EBSCO Information Services
EBSCO Information Services is a provider of online research databases, e-journals, e-books, and discovery services for libraries, corporations, and other institutions worldwide. It aggregates and licenses content from publishers, builds search and discovery platforms, and sells access on a subscription basis to academic, medical, government, and corporate customers. The company also offers related workflow, analytics, and decision-support tools to support research and information management.
- Knowledge Management & Collaboration
- Data Warehousing & Lakes
- Revenue
- $900.0M
- Employees
- 3,500
- Founded
- 1984
- Headquarters
- Ipswich, United States of America
What 11 Arbolus experts think of EBSCO Information Services
NPS scores in the provided dataset range from 7 to 10, with a majority reporting 9 or higher, indicating overall positive sentiment. However, renewal intent is marked as "Not Sure" for most, suggesting a level of caution or uncertainty despite satisfaction. All customers are in the More Than 1 Year implementation stage, indicating significant product stickiness and long-term usage. Key quantitative themes include strong satisfaction contrasted by hesitancy towards certainty in renewal.Overall Customer Sentiment: Positive
Who reviewed EBSCO Information Services
- C-Suite 73% (8)
- Manager 27% (3)
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Sentiment
63 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 4
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 29% 7 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 8.8/10 Average score from undecided customers
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