Dotdigital Emea, Ltd.
Dotdigital is a marketing automation and customer engagement platform that helps businesses design, automate, and optimize omnichannel campaigns across email, SMS, social, and other digital channels. It serves mid-market and enterprise brands, agencies, and ecommerce merchants, generating revenue through subscriptions to its cloud-based software and related services. The company also offers integrations with ecommerce and CRM systems to support data-driven marketing and customer lifecycle management.
- Marketing Automation
- Customer Data Platform
- Email Marketing
- Revenue
- $75.0M
- Employees
- 450
- Founded
- 1999
- Headquarters
- Londonderry County Borough, United Kingdom
What 10 Arbolus experts think of Dotdigital Emea, Ltd.
NPS scores are generally positive, with 77% of respondents giving scores of 7 or higher and only one negative outlier. Renewal intent is strong, with 67% of respondents indicating intent to renew and only 22% indicating no renewal. Most respondents are in the More Than 1 Year implementation stage, showing high stickiness, while low NPS and non-renewals are linked to offboarding or uncertainty. The main theme is stable, satisfactory long-term use with high spenders closely linked to positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Dotdigital Emea, Ltd.
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open once the report publishes.
Tell us when the Dotdigital Emea, Ltd. report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 7
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Dec 9
- Mar 8
- Apr 8
- May 8
- Jun 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 80% 5 answers
- 0% 1 answer
- 50% 2 answers
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Dotdigital Emea, Ltd. customers
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Dotdigital Emea, Ltd.
Do you use Dotdigital Emea, Ltd. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of Dotdigital Emea, Ltd. have already contributed
Takes a few minutes. Your identity stays anonymous.