Candex Solutions, Inc.
Candex Solutions provides a SaaS platform that streamlines how enterprises engage, onboard, and pay small and tail-end suppliers, offering compliant vendor setup, purchase order management, and consolidated invoicing and payments. The company serves large organizations that need to manage many low-value suppliers more efficiently, charging subscription and transaction-based fees for use of its platform and payment services.
- Payment Processing
- Procurement & Sourcing
- Workflow Automation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2011
- Headquarters
- New York City, United States of America
What 18 Arbolus experts think of Candex Solutions, Inc.
NPS scores skew positively, with 58% of responses in the 7–9 range and only 1 detrimental (score of 1) response. Renewal intent is robust among high-spend, long-term customers, but pilot-phase and low-spend users show significant uncertainty or negative intent. 65% are in the more-than-1-year implementation stage, correlated with higher satisfaction and stickiness. Core themes point to high satisfaction for enterprise-scale buyers and less certainty among initial pilots.Overall Customer Sentiment: Positive
Who reviewed Candex Solutions, Inc.
- C-Suite 69% (12)
- Director 19% (3)
- Manager 12% (2)
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Sentiment
-5 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Oct 7
- Dec 7
- Mar 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 8 answers
- 67% 3 answers
- 50% 2 answers
- 100% 2 answers
- 7.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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