BRYX

bryx.com · Rochester, United States of America

BRYX provides mobile and cloud-based software that delivers real-time dispatch alerts, mapping, and communication tools for firefighters and other first responders, helping emergency agencies improve response times and coordination. The company generates revenue through subscriptions and licensing of its alerting and incident management platform to fire departments, EMS agencies, and public safety organizations.

  • Industry-Specific ERP
  • Communications & Meetings
Revenue
$4.5M
Employees
35
Founded
2012
Headquarters
Rochester, United States of America

What 8 Arbolus experts think of BRYX

NPS scores span the full spectrum: two scores at 10 (strong promoters), two at 7, two at 5 (passive), and two at 1 (detractors). Among high-spending customers, all report 'Not Sure' on renewal intent, while the only definitive 'Yes' is paired with an NPS of 10 at a mid spend level. Early stage (pilot and Overall Customer Sentiment: Neutral

Who reviewed BRYX

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 62% (5)
  • Director 38% (3)
Executive C-Suite NPS 5 Undecided
Engineering Leader Director NPS 1
Operations Manager C-Suite NPS 7

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Sentiment

0 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 2
  • Detractors 3

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 100% 1 answer
  • 10/10 Average score from customers who will renew
  • 5/10 Average score from undecided customers
  • 1/10 Average score from customers not renewing

For people who use BRYX

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