Brightree
Brightree provides cloud-based software and services for post-acute care providers, including home medical equipment companies, home health and hospice agencies, and pharmacy providers, helping them manage clinical workflows, billing, and business operations. The company generates revenue through subscriptions, implementation, and related support services for its SaaS platform.
- Industry-Specific ERP
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2002
- Headquarters
- Lawrenceville, United States of America
What 7 Arbolus experts think of Brightree
Most experts report NPS of 9–10, signaling strong satisfaction, especially among long-term users and high spenders. Renewal intent is high among Influencers, with moderate uncertainty for recent adopters. Stickiness is reinforced by the platform’s deep operational integration; most experts report adoption for over a year. Key themes are the value of standardized workflows, DME-specific features, and the operational risk of switching. Overall Customer Sentiment: Positive
Who reviewed Brightree
- C-Suite 100% (7)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Brightree.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
85 Net Promoter Score, from 7 scored reviews- Promoters 6
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Jan 10
- Feb 10
- Jun 10
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 85 across 1 companies.
Praised
- Purpose-Built DME Functionality
- Deep Workflow Integration
- Operational Continuity and Productivity
- Broader Integration Capabilities
Criticised
- Operational Disruption Risk
- Feature Gaps for Custom Workflows
- Competing AI Solutions
- Integration Demands for Evolving Operations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Report
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