BREEZEWAY
Breezeway provides property operations and guest messaging software for short-term rental managers and hospitality operators, helping them automate cleaning, inspections, maintenance, and communications to ensure quality and compliance across their portfolios. The platform integrates with major booking and property management systems and is sold on a subscription basis to professional managers and property owners.
- Property Management Software
- Workflow Automation
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2017
- Headquarters
- Boston, United States of America
What 12 Arbolus experts think of BREEZEWAY
NPS scores for Breezeway trend strongly positive, with most scores in the 8–10 range and no experts reporting negative sentiment. Renewal intent is uniformly strong, with the majority of experts signaling the likelihood to renew, and only one indicating uncertainty due to transitioning. Stickiness is extremely high, with nearly all customers having used the platform for over a year and expressing satisfaction with its role in daily operations. Key feedback themes include operational efficiency, responsive customer support, and robust API integration, but also an appetite for more advanced automation (such as AI-driven job assignment).Overall Customer Sentiment: Positive
Who reviewed BREEZEWAY
- C-Suite 67% (8)
- Director 33% (4)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about BREEZEWAY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 12 scored reviews- Promoters 6
- Passives 5
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Sep 8
- Oct 8
- Nov 8
- Apr 8
- Jun 9
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Praised
- Integration and Customization Capability
- Operational Efficiencies and Seamless Workflows
- Exceptional Customer Support and Responsiveness
- Automating Job Assignment with AI
Criticised
- Advancement by AI-Enabled Competitors
- Internal Development as Substitute
- Competition with Price-Driven Alternatives
- Manual Process Burden for Large Portfolios
What customers say
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 86% 7 answers
- 75% 4 answers
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by BREEZEWAY customers
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