Bottomline
Bottomline is a financial technology company that provides software and cloud-based solutions for payments, cash management, and fraud prevention to banks, financial institutions, and corporate customers. Its products support domestic and cross-border payments, cash lifecycle management, and compliance, generating revenue through software licensing, SaaS subscriptions, and related services. The company serves clients globally across banking, insurance, healthcare, and corporate finance sectors.
- Payment Processing
- Fraud Detection & Prevention
- Treasury Management
- Revenue
- $500.0M
- Employees
- 2,000
- Founded
- 1989
- Headquarters
- Portsmouth, United States of America
What 24 Arbolus experts think of Bottomline
NPS scores range from 3 to 10, with a weighted positive tilt among high-spend, high-renewal accounts, while lower scores are linked to low spend or early-stage implementations. Renewal intent is strong among high-value customers, especially those who have been implemented for more than a year, though a subset remains unsure or indicates churn risk. Stickiness is highest among accounts with >1 year implementations and high NPS, but pilot and early-stage accounts show more neutral or negative sentiment tied to uncertainty. Overall Customer Sentiment: Neutral to Positive
Who reviewed Bottomline
- C-Suite 79% (19)
- Director 12% (3)
- Manager 8% (2)
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Sentiment
-4 Net Promoter Score, from 24 scored reviews- Promoters 7
- Passives 9
- Detractors 8
Cumulative NPS by month
+4 over 5 months- Jul 3
- Mar 6
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 50% 10 answers
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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