Humana (NYS: HUM)
Humana Inc. is a U.S.-based health insurance and healthcare services company that offers medical, dental, vision, and pharmacy plans, with a major focus on Medicare Advantage, Medicaid, and specialty plans for individuals and employer groups. It also operates healthcare services such as primary care clinics, home health, and pharmacy benefit management to manage cost and quality of care. The company generates revenue primarily through insurance premiums and fees for healthcare and related services.
- Revenue
- $106.0B
- Employees
- 67,000
- Founded
- 1961
- Headquarters
- Louisville, United States of America
What 13 Arbolus experts think of Humana (NYS: HUM)
NPS scores cluster strongly at the top end, with 4 out of 11 experts giving a 10, and only one instance of a score as low as 2. Most customers (where disclosed) express clear renewal intent. Stickiness is high, with majority in the 'MoreThan1Year' implementation stage, indicating deep integration. Expert feedback themes reinforce trust in Humana's sector capabilities and digital transformation investments, but also reference concerns about flexibility and complexity.Overall Customer Sentiment: Positive
Who reviewed Humana (NYS: HUM)
- C-Suite 67% (9)
- Director 33% (4)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Humana (NYS: HUM).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 4
- Detractors 3
Cumulative NPS by month
+2 over 5 months- Apr 6
- May 6
- Jun 7
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Praised
- Digital Investments
- Healthcare Sector Expertise
- Ability to Scale and Manage Complexity
- Faster Technology Adoption
Criticised
- Declining Service Quality Risk
- AI-Enabled Competitor Threat
- Complexity and Slow Improvement as Churn Drivers
- Flexibility Limitations of Large Organizations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
Most weighed by Humana (NYS: HUM) customers
Report
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