iBanFirst
iBanFirst is a financial services and fintech company that provides cross-border payment and foreign exchange solutions for small and mid-sized businesses. Its platform enables companies to open multi-currency accounts, manage FX risk, and execute international payments with transparent pricing and real-time tracking. The company generates revenue through transaction fees, FX margins, and related payment services.
- Cross-Border Payments & FX
- Payment Processing
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2013
- Headquarters
- Brussels, Belgium
What 6 Arbolus experts think of iBanFirst
The NPS scores are strong (8-9) amongst retained and high-spend customers, but drop to 7 for those with unclear renewal intent. Two out of six respondents indicate uncertainty or negative renewal intent, reflecting some concerns about ongoing differentiation and perceived value. Most customers are in long-term use (>1 year), demonstrating potential for stickiness, though recent offboarding signals that iBanFirst may need to reinforce its position for smaller spend brackets. Key expert themes highlight strengths in speed, platform usability, and reliable large transactions, while concerns include niche positioning and competitive pressure. Overall Customer Sentiment: Positive
Who reviewed iBanFirst
- C-Suite 100% (6)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about iBanFirst.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jul 7
- Mar 8
- Apr 8
- Jan 8
- Jul 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Praised
- Enhance Price Competitiveness
- AI-Driven Efficiency Gains
- Broaden Range of Supported Payment Types
- Platform Reliability and Speed
Criticised
- Not the Only Provider Needed
- Less Suited for Everyday Small Payments
- Pricing Impacted by Volume
- Reliance on Specific Use Case
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 6 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Report
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