Arbolus Intelligence

Igloo (formerly Axinan)

iglooinsure.com · Singapore, Singapore

Igloo (formerly Axinan) is an insurtech company that builds and distributes digital insurance products for consumers and small businesses across Southeast Asia, partnering with e-commerce platforms, mobile operators, and financial institutions. It provides white-labeled and API-driven microinsurance and general insurance solutions such as gadget protection, travel, logistics, and income protection, earning revenue through insurance premiums and commissions. The company focuses on embedding insurance into digital customer journeys to increase accessibility and affordability of coverage.

  • Insurance Software
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$25.0M
Employees
350
Founded
2016
Headquarters
Singapore, Singapore

What 5 Arbolus experts think of Igloo (formerly Axinan)

Most experts report positive experiences, as reflected in the high NPS scores (all responses scoring 8 and above, or projecting similar levels). Renewal intent is strong, with three out of four indicating they would renew, and the remaining two experts citing uncertain renewal decisions due to ongoing pilots or incremental scaling. Stickiness is notable, as all experts are within LessThan1Year of implementation, suggesting early-stage adoption but strong initial satisfaction. Major themes in feedback include flexible deployment, quick claims, and the importance of localized support and integration. Overall Customer Sentiment: Positive

Who reviewed Igloo (formerly Axinan)

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 40% (2)
  • Manager 20% (1)
Finance Leader Director NPS 10 Will renew Submitted May 2026
Revenue Leader C-Suite NPS 8 Undecided Submitted May 2026
Marketing Leader Director NPS 8 Undecided Submitted May 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Igloo (formerly Axinan).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 0

Praised

  • AI-Driven Claims and Automation
  • Broader Regional Coverage and Support
  • Expanding Market Fit to More Segments
  • Flexible Budgeting and Coverage

Criticised

  • Needs Enhanced Localized Support
  • Narrow Fit for Certain Use Cases
  • Switch Risks from Cost and Claims
  • Commoditizing Tech Layer

What customers say

Flexible Budgeting and Coverage
“Using the subscription-based and pay-per-user model has allowed us to scale benefits packages flexibly and cost-effectively, adapting to our changing needs each year.”
Flexible and Fast Customization
“I saw that Igloo delivered fast, bespoke product builds and was able to quickly integrate into our online channels, making it easy to adapt to our business requirements.”
Automated, User-friendly Claims Experience
“We chose Igloo for its user-friendly dashboard and especially for the quick claim process, which made it stand out among vendors we evaluated.”

Renewal intent

Plan to renew 60%
  • Will renew 3
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - May 2026 May 2026 5 + 0

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