Ingenico
Ingenico is a global provider of payment acceptance solutions, offering point-of-sale terminals, payment software, and related services to merchants, payment service providers, and financial institutions. The company generates revenue by selling and leasing payment terminals, providing transaction processing and value-added services, and offering managed payment solutions across in-store, online, and omnichannel environments.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $1.8B
- Employees
- 4,000
- Founded
- 1980
- Headquarters
- Paris, France
What 9 Arbolus experts think of Ingenico
NPS scores are overwhelmingly positive, with the majority of experts awarding scores between 7 and 9. Renewal intent is somewhat mixed among high spenders, with several marking 'Not Sure,' reflecting minor concerns about pricing even where satisfaction is high. Stickiness is strong: most customers have used Ingenico for more than one year. Key feedback themes include regulatory compliance, security, reliability, and robust product enhancement as positives, while pricing transparency and competition from lower-cost rivals are recurring potential issues.Overall Customer Sentiment: Positive
Who reviewed Ingenico
- C-Suite 89% (8)
- Director 11% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Ingenico.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 6
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Sep 7
- May 8
- Feb 7
- Mar 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Praised
- Operational Versatility and Enhancement
- Enterprise-Grade Reliability and Infrastructure
- Strong Security and Compliance
- Leverage Scale for Better Deals
Criticised
- Switching Due to Cost Competition
- Market Pressure from Aggressive New Entrants
- Complacency in Value Differentiation
- Pricing Transparency and Value
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Report
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