Interswitch Limited
Interswitch Limited is a Nigeria-based digital payments and commerce company that provides transaction switching, payment processing, card schemes, and value-added services for banks, businesses, and governments across Africa. It operates infrastructure that connects financial institutions, merchants, and consumers, and monetizes through transaction fees, software and platform licensing, and related services. The company also offers consumer-facing products such as Verve cards and Quickteller for online, mobile, and ATM payments.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $250.0M
- Employees
- 2,000
- Founded
- 2002
- Headquarters
- Lagos, Nigeria
What 5 Arbolus experts think of Interswitch Limited
NPS results are highly favorable, with 80% of quantitative responses registering scores of 9 or 10, and no detractors reported. The only respondent with renewal intent data confirms ongoing commitment, and 100% of customers have used Interswitch platforms for over a year, signifying strong stickiness. Key themes include high satisfaction and stable long-term adoption among financial services clients.Overall Customer Sentiment: Positive
Who reviewed Interswitch Limited
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Apr 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 53 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
Top alternatives
Most weighed by Interswitch Limited customers
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