Intrum
Intrum is a European credit management and debt collection company that provides services such as debt purchasing, receivables management, and outsourced credit control for banks, utilities, telecoms, and other enterprises. It helps clients improve cash flow and reduce credit losses by managing overdue receivables and non-performing loan portfolios, primarily generating revenue through collection fees and returns on acquired debt portfolios. Intrum operates across multiple European markets from its headquarters in Sweden.
- Fraud Detection & Prevention
- Financial Planning & Analysis
- Business Intelligence & Dashboards
- Revenue
- $1.5B
- Employees
- 10,000
- Founded
- 1923
- Headquarters
- Nacka, Sweden
What 6 Arbolus experts think of Intrum
NPS scores cluster between 6-9, with 40% Promoters (NPS 9), 40% Passives (NPS 6-7), and no clear Detractors. Renewal intent is positive among three of four declared, with the exception of the highest spender indicating churn during offboarding. Stickiness is seen in longer-term adopters, though pilot and offboarding stages suggest points of risk. Key sentiment themes include robust value for some, offset by churn among key high spenders.Neutral
Who reviewed Intrum
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 4 months- May 7
- Jun 7
- Jul 8
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 7.3/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
Top alternatives
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