Interactive Brokers
Interactive Brokers is an electronic brokerage firm that provides trading and custody services for stocks, options, futures, forex, bonds, and funds to individual investors, professional traders, financial advisors, and institutions worldwide. It operates a low-cost, technology-driven trading platform and earns revenue primarily from commissions, interest income on client balances, and other brokerage-related fees. The company also offers clearing, prime brokerage, and margin lending services.
- Payment Processing
- Wealth & Investment Software
- Revenue
- $4.2B
- Employees
- 2,900
- Founded
- 1977
- Headquarters
- Greenwich, United States of America
What 8 Arbolus experts think of Interactive Brokers
NPS scores are highly positive, clustered between 8-10, indicating strong satisfaction among both influencers and users. Most experts signal strong or likely renewal intent, although the highest spender expresses some uncertainty. Stickiness is high, with the majority of users being on the platform for more than one year. Main positive feedback centers on comprehensive market access, price competitiveness, and advanced capabilities, while complexity and interface usability (especially for specific jurisdictions) are noted as areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Interactive Brokers
- C-Suite 43% (3)
- Director 57% (5)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Interactive Brokers.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
75 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Jun 8
- Feb 8
- May 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.
Praised
- Unmatched Market Access and Product Breadth
- Supports Sophisticated Investment Strategies
- Cost Efficiency for Advanced Capabilities
- Tailored Reporting and Analytics
Criticised
- Steep Learning Curve for Beginners
- Challenging Reporting/Tax Usability
- Complex, Less Intuitive User Experience
- Consolidation and Security Demands
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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