Ing Barings
ING Group is a global financial institution that provides retail and commercial banking, lending, payments, and investment services to consumers, small and mid-sized businesses, corporations, and institutions. It generates revenue primarily from net interest income on loans and deposits, fees for payment and investment services, and other banking-related activities. ING operates under the ING brand across Europe and internationally, offering both digital and branch-based banking solutions.
- Revenue
- $22.0B
- Employees
- 60,000
- Founded
- 1991
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 7 Arbolus experts think of Ing Barings
The NPS distribution shows a concentration in the 6–8 range, with only one response at 9. Two experts indicated clear renewal intent, both associated with high spend or long-term use. Most customers are in the more than 1 year implementation stage, signaling reasonable stickiness. However, there is a presence of uncertainty, with one expert in offboarding and not sure about renewal. Overall sentiment is mixed to positive, led by long-tenured, high-spend customers, but with pockets of uncertain satisfaction.Overall Customer Sentiment: Neutral to Positive
Who reviewed Ing Barings
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Dec 9
- Apr 8
- May 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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