Arbolus Intelligence

Ignition App

ignitionapp.com · Surry Hills, Australia

Ignition (formerly Practice Ignition) provides a client engagement and billing platform for accounting, bookkeeping, and professional services firms, enabling them to create proposals, automate engagement letters, manage contracts, and handle recurring billing and payments in one system.

  • Billing & Subscription Management
  • Payment Processing
  • IT Consulting & Implementation
Listed in
Revenue
$25.0M
Employees
180
Founded
2011
Headquarters
Surry Hills, Australia

What 17 Arbolus experts think of Ignition App

NPS distribution skews positive: five experts rate 8 or 9, three rate 6 or below, with highest satisfaction reported by large enterprise users in financial services and manufacturing. Renewal intent is strong, particularly among higher spenders and advanced-stage users; uncertainty is found mostly among pilots or early-stage adopters in public sector. Most customers are in production with the platform (>1yr), with pilot/early users still assessing fit. Expert feedback highlights ease of use, integration, and support quality as main strengths; depth of features and customization are cited as primary gaps for larger or highly regulated organizations.Overall Customer Sentiment: Positive

Who reviewed Ignition App

Total customers 17 11 current · 6 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 62% (11)
  • Director 12% (2)
  • Manager 25% (4)
Finance Executive Director NPS 6 Undecided Submitted Jan 2025
Legal Leader C-Suite NPS 7 Undecided Submitted Feb 2025
Operations Leader Manager NPS 8 Will renew Submitted Mar 2025

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about Ignition App.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-6 Net Promoter Score, from 16 scored reviews
  • Promoters 5
  • Passives 5
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Jun 7
  • Jul 7
  • Jan 7
  • Feb 7
  • May 7
  • Sep 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median -20 across 3 companies.

Praised

  • Powerful and Easy to Use
  • Simplicity and Value for Money
  • Adaptability for Public Sector Needs
  • Develop Digital Signature Capability

Criticised

  • Missing Digital Signature and Customization
  • Limited Breadth for Larger Teams
  • Vendor Support Could be a Risk
  • Dependence on Vendor Support

What customers say

Powerful and Easy to Use
“I find Ignition to be a very powerful tool with unlimited capabilities, and it's easy to use and design with minimal expertise required.”
Simplicity and Value for Money
“The main reason I recommend Ignition is that it’s simple, saves time, automates proposals and payments, and integrates well with financial systems—great value for straightforward workflows.”
Adaptability for Public Sector Needs
“Ignition provides flexibility to adapt to all needs in our public administration and offers great customer service and security.”

Renewal intent

Plan to renew 47%
  • Will renew 7
  • Undecided 7
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 8 answers
  • Director 0% 2 answers
  • Manager 50% 4 answers
  • Not specified 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 5.7/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

Top alternatives

Most weighed by Ignition App customers

Report

Customer Report - Sep 2026 Sep 2026 17 + 0

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