ICE
Intercontinental Exchange (ICE) is a global operator of financial exchanges, clearing houses, and data services, best known for owning the New York Stock Exchange and a network of futures and OTC markets. The company provides trading venues, market data, analytics, and technology infrastructure to financial institutions, corporations, and governments, and generates revenue from transaction fees, data subscriptions, listings, and related services. It also offers mortgage technology and fixed income platforms that support electronic trading and workflow automation across asset classes.
- Data Warehousing & Lakes
- Business Intelligence & Dashboards
- API Management & Integration
- Revenue
- $9.2B
- Employees
- 13,000
- Founded
- 2000
- Headquarters
- Atlanta, United States of America
What 59 Arbolus experts think of ICE
ICE shows a strong NPS profile with a weighted average above 8, including a significant concentration of promoters (scores of 9–10) among both Influencers and Users. Renewal intent is high within high-spend segments and among long-term users. Stickiness is underscored by the prevalence of customers in mature implementation stages. Key feedback themes emphasize broad data coverage, reliability, improved workflow efficiency, and scalable integration, though a few users in pilot/offboarding report lower satisfaction.Overall Customer Sentiment: Positive
Who reviewed ICE
- C-Suite 57% (34)
- Director 29% (17)
- Manager 14% (8)
Employer names and spend open in the full report, along with the other 56 customers.
Everything 59 customers told us about ICE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 59 scored reviews- Promoters 31
- Passives 22
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Mar 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Praised
- Consolidated Information Platform
- Supports Distributed Operations
- Workflow and Accountability Improvements
- AI-Driven Analytics
Criticised
- Manual Workload and Poor Integration
- AI or Competing Tech Solutions
- Cost Increases Without Value
- Integration Limitations
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 73% 15 answers
- 80% 5 answers
- 100% 3 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by ICE customers
Report
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