Icon Solutions, Ltd.
Icon Solutions is a payments technology company that provides software and consulting services to banks and financial institutions to modernize and orchestrate their payment processing. Its flagship platform, IPF (Icon Payments Framework), helps clients implement instant payments, ISO 20022, and real-time payment schemes while reducing legacy complexity and cost. The company generates revenue through software licensing, managed solutions, and professional services engagements with global and regional banks.
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2009
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Icon Solutions, Ltd.
NPS scores are consistently high: 60% report 8 and 40% report 9. Renewal intent is strong among high spenders and influencers, with at least 20% confirmed Yes and 20% Not Sure among lower spend cohorts. Stickiness is high, with 40% on platform for over 1 year and additional customers newly adopting. Key quantitative theme: higher spend and influencer roles strongly correlate with higher sentiment and renewal confidence.Overall Customer Sentiment: Positive
Who reviewed Icon Solutions, Ltd.
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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