FactSet
FactSet is a financial data and analytics company that provides integrated content, software, and technology solutions to investment professionals, including asset managers, hedge funds, investment banks, and corporations. Its platform delivers market data, company and portfolio analytics, research, and workflow tools that support investment research, portfolio management, risk analysis, and reporting. The company generates revenue primarily through subscription-based licenses to its data feeds, desktop and web applications, and enterprise solutions.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Wealth & Investment Software
- Revenue
- $2.2B
- Employees
- 12,000
- Founded
- 1978
- Headquarters
- Norwalk, United States of America
What 93 Arbolus experts think of FactSet
NPS scores are predominantly high, with most users rating between 7 and 10 and multiple advocates rating 8 or above. Renewal intent is strong, especially among decision makers in institutional settings; several explicitly stated continued or increasing engagement. Stickiness is high, with the majority using FactSet for more than a year and many embedding it deeply into workflows. Key expert themes include strength in equity analytics, robust data coverage, Office integration, reliability, and support—balanced by critiques of cost, UI learning curve, and gaps in private market and fixed income coverage.Overall Customer Sentiment: Positive
Who reviewed FactSet
- C-Suite 67% (62)
- Director 20% (19)
- Manager 13% (12)
Employer names and spend open in the full report, along with the other 90 customers.
Everything 93 customers told us about FactSet.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 93 scored reviews- Promoters 43
- Passives 38
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 25 across 4 companies.
Praised
- Comprehensive Data Platform
- Superior Equity Analytics
- Auditability and Workflow Automation
- AI-Driven Research Enhancement
Criticised
- Comprehensive Multi-Asset Platforms
- AI Workflow Disruption
- Data Pricing and Specialized Coverage
- Manual Workflows and Learning Curve
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 77% 26 answers
- 50% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by FactSet customers
Report
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