MSCI
MSCI is a global provider of investment decision support tools, including equity, fixed income, real estate and multi-asset class indexes, portfolio and risk analytics, and ESG and climate data and ratings for institutional investors. The company serves asset managers, asset owners, banks, hedge funds and wealth managers who use its data, indexes and software on a subscription and licensing basis. MSCI generates revenue primarily through recurring fees for index licensing, data and analytics subscriptions, and related services.
- Revenue
- $2.6B
- Employees
- 5,600
- Founded
- 1969
- Headquarters
- New York City, United States of America
What 79 Arbolus experts think of MSCI
NPS scores skew positive, with most experts reporting NPS of 8–10, highlighting strong satisfaction, particularly among institutional investors and banking customers. Renewal intent is high among major buyers, with over 70% indicating intent to renew or continue investment, especially for core benchmark, risk management, and ESG functions. Implementation stickiness remains robust as most customers have used MSCI for over a year and cite integration as a key barrier to switching. Key expert themes praise data breadth, stable platform, and criticality to workflows, while a minority note concerns around cost and reporting integration.Positive
Who reviewed MSCI
- C-Suite 70% (55)
- Director 22% (17)
- Manager 9% (7)
Employer names and spend open in the full report, along with the other 76 customers.
Everything 79 customers told us about MSCI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 77 scored reviews- Promoters 22
- Passives 45
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.
Praised
- Global Benchmark Standard and Consistent Methodology
- Critical to Investment and Risk Processes
- Comprehensive Data Coverage and Brand Leadership
- Customer Demand for Expanded ESG Coverage
Criticised
- Cost Concerns and Alternatives
- UI and Reporting Limitations
- Integration Complexity
- Internal Pushback on Cost and Options
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 51 answers
- 67% 12 answers
- 50% 4 answers
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 8.3/10 Average score from customers not renewing
Top alternatives
Most weighed by MSCI customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
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