Sustainalytics
Sustainalytics is an environmental, social, and governance (ESG) research, ratings, and data provider that helps institutional investors, asset managers, and corporations assess and manage sustainability-related risks and opportunities. The company offers ESG ratings, controversy research, sustainable finance frameworks, and corporate governance analysis, monetizing through data subscriptions, research services, and advisory engagements. It operates globally as a Morningstar company, serving financial institutions, issuers, and other capital markets participants.
- Business Intelligence & Dashboards
- Data Governance & Cataloging
- Revenue
- $250.0M
- Employees
- 1,300
- Founded
- 1992
- Headquarters
- Toronto, Canada
What 64 Arbolus experts think of Sustainalytics
Sustainalytics receives consistently high marks, with over 60% of experts giving NPS of 8 or higher and strong renewal intent seen in both Users and Influencers. Stickiness is reinforced by implementation maturity—more than half report use for over a year. Qualitative feedback highlights data credibility, broad ESG coverage, and strong support for compliance and sustainable finance initiatives. Some users mention integration improvements as a potential area for enhancement.Overall Customer Sentiment: Positive
Who reviewed Sustainalytics
- C-Suite 66% (42)
- Director 25% (16)
- Manager 9% (6)
Employer names and spend open in the full report, along with the other 61 customers.
Everything 64 customers told us about Sustainalytics.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 63 scored reviews- Promoters 20
- Passives 35
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.
Praised
- Regulatory Adoption Leverage
- AI and Advanced Analytics
- Integration and Workflow Expansion
- Data Credibility and ESG Focus
Criticised
- Competing Solutions
- Competitive Alternatives
- Pilot Evaluation
- Integration Challenges
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 55% 40 answers
- 50% 12 answers
- 67% 6 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.4/10 Average score from customers not renewing
Top alternatives
Most weighed by Sustainalytics customers
Report
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