Amfori BSCI
Amfori is a global business association that provides tools, standards, and services to help companies improve social and environmental performance in their supply chains, best known for the amfori BSCI (Business Social Compliance Initiative) auditing and monitoring system. It serves retailers, brands, and importers by offering compliance frameworks, training, and assessment programs that support responsible sourcing and trade. The organization generates revenue through membership fees, program participation, and related services.
- IT Consulting & Implementation
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 1977
- Headquarters
- Brussels, Belgium
What 23 Arbolus experts think of Amfori BSCI
NPS scores skew high, with several Influencers assigning scores of 8–10 and Users typically providing 6–7. Renewal intent is firmly positive in high-spend and Influencer segments, with only limited churn risk among Users with shorter implementation or pilot phase. Stickiness is strong: over 60% are in usage beyond one year. Key expert themes are reliability under supply chain stress, operational transparency, and social compliance proficiency, with process improvements needed in administrative lead times and onboarding.Overall Customer Sentiment: Positive
Who reviewed Amfori BSCI
- C-Suite 32% (7)
- Director 36% (8)
- Manager 32% (7)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Amfori BSCI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Sep 8
- Apr 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Compliance and Brand Protection
- Scalability During Demand Peaks
- Operational Transparency and Communication
- Faster Turnaround for Certain Segments
Criticised
- Administrative Processing Delays
- Risk of Churn in Pilots
- Variable Lead Times
- Non-remediation of Compliance Failures
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 33% 3 answers
- 57% 7 answers
- 100% 3 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
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