Sedex Information Exchange, Ltd.
Sedex Information Exchange Ltd. operates an online platform that helps companies manage and share data on ethical, environmental, and social performance across their supply chains. It serves brands, retailers, and suppliers globally with tools for risk assessment, compliance reporting, and responsible sourcing management, generating revenue through subscriptions and related services. The company also provides training, data insights, and support to help organizations improve supply chain transparency and meet regulatory and customer requirements.
- Data Governance & Cataloging
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 116 Arbolus experts think of Sedex Information Exchange, Ltd.
NPS scores are predominantly positive, with multiple 8s, 9s, and 10s, and limited low scores indicating isolated dissatisfaction. Renewal intent is high among large and influential customers, especially where supply chain transparency is a stakeholder requirement. Stickiness is supported by multi-year adoption and cross-functional integration. Key expert themes include strength in industry adoption, SMETA compliance, reporting efficiency, and concern about analytics depth and integration limitations. Overall Customer Sentiment: Positive
Who reviewed Sedex Information Exchange, Ltd.
- C-Suite 54% (63)
- Director 22% (26)
- Manager 25% (29)
Employer names and spend open in the full report, along with the other 113 customers.
Everything 116 customers told us about Sedex Information Exchange, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 116 scored reviews- Promoters 51
- Passives 57
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 24 across 14 companies.
Praised
- Shared Audit Efficiency
- Value for Money and Platform Credibility
- Industry Adoption and Network Effects
- AI and Predictive Analytics Expansion
Criticised
- Pricing and Cost Challenge
- Analytics Limitations and User Experience
- Outdated Interface and Limited Integration
- Cost and Competitive Pricing Pressure
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 52% 23 answers
- 62% 13 answers
- 75% 12 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 8.2/10 Average score from customers not renewing
Top alternatives
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