SentiLink
SentiLink provides identity verification and fraud detection solutions for financial institutions and fintechs, using machine learning and proprietary data to detect synthetic identities, first-party fraud, and other high‑risk behaviors. Its products integrate via APIs and workflow tools into account opening, credit underwriting, and other onboarding processes to reduce fraud losses and improve approval accuracy. The company generates revenue through SaaS and usage-based fees charged to banks, lenders, and digital financial platforms.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $35.0M
- Employees
- 150
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of SentiLink
NPS scores are consistently high, with 71% of respondents rating SentiLink 8–10. 67% express clear intent to renew, and 83% are in long-term or mature stages of implementation. Positive sentiment is strongest among banking and payments influencers, with value recognition most pronounced among larger spenders and mature users.Overall Customer Sentiment: Positive
Who reviewed SentiLink
- C-Suite 22% (2)
- Director 78% (7)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
-2 over 5 months- Mar 10
- Mar 9
- Apr 8
- Jul 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 48 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 0% 1 answer
- 50% 6 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by SentiLink customers
More in Data & Analytics and Security & Compliance
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