fathomhq
Fathom is a cloud-based financial analysis and management reporting platform that connects to accounting systems such as Xero, QuickBooks, and MYOB to help businesses, accountants, and advisors track performance, create visual reports, and conduct forecasting. The software generates KPI dashboards, consolidated group reports, and cash flow forecasts, and is sold on a subscription basis to accounting firms, SMEs, and finance teams globally.
- Financial Planning & Analysis
- Business Intelligence & Dashboards
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2010
- Headquarters
- Brisbane central business district, Australia
What 5 Arbolus experts think of fathomhq
NPS scores trend positively, with 40% rating 9, 20% rating 8, and 40% rating 7. Renewal intent is strong for 40%, with 20% unsure and 20% not renewing, primarily among customers with more than a year of use. Most customers are in the early stages (less than one year), indicating positive initial sentiment and high stickiness. Sentiment is generally more favorable among Influencers and those with recent adoption stage and lower spend.Overall Customer Sentiment: Positive
Who reviewed fathomhq
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 4 months- May 7
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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