Fastcase
Fastcase is a legal research company that provides an online law library and analytics tools for attorneys, law firms, bar associations, and legal professionals. Its platform offers access to case law, statutes, regulations, court rules, and secondary materials, along with search, visualization, and citation analysis features sold via subscriptions and institutional licensing. The company also partners with bar associations and other legal organizations to deliver member-benefit access to its research tools.
- Knowledge Management & Collaboration
- Document & E-signature
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 1999
- Headquarters
- Washington, United States of America
What 9 Arbolus experts think of Fastcase
NPS scores range from 6 to 9, with a tendency toward positive sentiment—two entries with NPS 9, and the majority between 7-8. Renewal intent is mixed: 50% express uncertainty, while the remaining half are inclined to renew. Stickiness varies, with customers split between more than 1 year and less than 1 year implementation stages, and one in the pilot phase. No negative NPS scores or strong intent to discontinue are present. Overall Customer Sentiment: Neutral-Positive
Who reviewed Fastcase
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 6
- Detractors 1
Cumulative NPS by month
+1 over 4 months- May 7
- Dec 8
- Jan 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 7.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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