Howden Group Holdings
Howden Group Holdings is an international insurance intermediary group that provides specialist insurance broking, reinsurance broking, and underwriting services to corporate, SME, and individual clients through its Howden and DUAL brands. The company earns revenue primarily from brokerage commissions, fees, and underwriting income across property & casualty, specialty, and employee benefits lines. It operates through a network of offices globally, serving clients directly and via distribution partners.
- Revenue
- $2.5B
- Employees
- 15,000
- Founded
- 1994
- Headquarters
- Londonderry County Borough, United Kingdom
What 25 Arbolus experts think of Howden Group Holdings
A review of the NPS distribution shows that over 85% of experts assign scores of 7 or higher, with several responses at 9 or 10. Renewal intent is confirmed as 'Yes' by all high-spend influencers and is generally strong, though a small minority (one instance) reported 'No' and a few 'Not Sure'. The stickiness analysis reflects that the vast majority have been implemented for over one year, with only isolated offboarding or uncertain stages. The overall sentiment is consistently positive, anchored by strong satisfaction among high spenders and influencers.Overall Customer Sentiment: Positive
Who reviewed Howden Group Holdings
- C-Suite 68% (17)
- Director 28% (7)
- Manager 4% (1)
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Sentiment
36 Net Promoter Score, from 25 scored reviews- Promoters 11
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 71% 7 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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