HSBC
HSBC is a global banking and financial services group that provides retail, commercial, investment, and private banking, as well as wealth management and insurance services to individuals, businesses, and institutions worldwide. It operates through a network of branches and digital channels across major markets in Europe, Asia, the Americas, and the Middle East, generating revenue primarily from net interest income, fees, and trading and investment activities. The group is headquartered in London and serves multinational corporations, small and medium-sized enterprises, and retail customers.
- Revenue
- $66.0B
- Employees
- 220,000
- Founded
- 1865
- Headquarters
- Londonderry County Borough, United Kingdom
What 34 Arbolus experts think of HSBC
HSBC’s NPS is predominantly strong, with several 9–10 scores from financial and operations experts reflecting high trust in reliability and global presence. Stickiness is evident, as most users have been engaged for more than one year, and renewal intent is positive among influencers and high spenders. Key qualitative drivers include institutional security, multi-entity support, and reliability, while areas for improvement focus on integration, automation, and competitive pricing.Overall Customer Sentiment: Positive
Who reviewed HSBC
- C-Suite 67% (23)
- Director 24% (8)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 31 customers.
Everything 34 customers told us about HSBC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 34 scored reviews- Promoters 15
- Passives 10
- Detractors 9
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 8
- Jul 7
- Sep 7
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Praised
- Convenient Digital Controls
- Reliability in Critical Transactions
- Comprehensive Banking Infrastructure
- Digital Feature Enhancement
Criticised
- Digital Service Variability
- Manual Integration and Onboarding
- Administrative Burden of Multi-Account Management
- Digital Convenience from Alternative Banks
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 60% 5 answers
- 100% 4 answers
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by HSBC customers
Report
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