HDFC Bank
HDFC Bank is a leading Indian private sector bank that provides retail and wholesale banking services, including deposits, loans, credit cards, payments, and treasury products, to individuals, small businesses, and corporates. It generates revenue primarily from net interest income on loans and advances, as well as fees and commissions from banking and payment services. The bank also offers digital banking, wealth management, and transaction banking solutions across India and select international markets.
- Revenue
- $17.0B
- Employees
- 190,000
- Founded
- 1994
- Headquarters
- Mumbai, India
What 38 Arbolus experts think of HDFC Bank
NPS distribution is highly favorable, with over 70% of scores in the 8–10 range and multiple experts rating HDFC Bank a 10. Renewal intent, where reported, is consistently positive among high spenders and influencers. Most customers are in the MoreThan1Year implementation stage, indicating long-term usage and significant engagement. Thematic feedback highlights digital convenience, reliability, security, and product diversity as major positives, with calls for more personalized experiences and quicker service resolution as improvement areas.Overall Customer Sentiment: Positive
Who reviewed HDFC Bank
- C-Suite 60% (23)
- Director 23% (9)
- Manager 17% (6)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about HDFC Bank.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 38 scored reviews- Promoters 21
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Praised
- Streamlined Digital Journeys
- Proactive Financial Insights
- AI-Enabled Personalization
- Wide Product Portfolio
Criticised
- Competitive Digital Advances
- AI-Driven Competing Platforms
- Service Resolution Speed
- Complexity in Product Processes
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 83% 6 answers
- 75% 4 answers
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by HDFC Bank customers
Report
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