Heartland Payment Systems
Heartland Payment Systems, a Global Payments company, provides payment processing and related merchant services to small and mid-sized businesses in the United States, including credit/debit card processing, point-of-sale solutions, payroll, and customer engagement tools. The company generates revenue primarily through transaction processing fees, software and service subscriptions, and value‑added financial services sold through direct and partner channels.
- Payment Processing
- Revenue
- $1.5B
- Employees
- 4,000
- Founded
- 1997
- Headquarters
- Atlanta, United States of America
What 8 Arbolus experts think of Heartland Payment Systems
NPS scores cluster between 5 and 10, with just one extreme positive. Renewal intent is highly mixed, with several respondents unsure and only a single confirmed intent to renew. Most respondents are in post-implementation stages, either less than or more than one year. Key patterns inferred suggest moderate customer satisfaction but notable indecision about long-term partnership. Overall Customer Sentiment: Neutral
Who reviewed Heartland Payment Systems
- C-Suite 100% (8)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Aug 6
- Dec 6
- Feb 7
- Mar 7
- Apr 7
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 29% 7 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Heartland Payment Systems customers
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