Google Pay
Google Pay is a digital payments platform from Google that enables consumers and businesses to make contactless in-store payments, online purchases, and peer‑to‑peer money transfers using mobile devices and web browsers. It integrates with bank accounts, cards, and merchant checkout flows to facilitate secure transactions and tokenized card storage. The service generates revenue primarily through payment processing relationships, value‑added services to merchants and partners, and its role within Google’s broader commerce and advertising ecosystem.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- Mountain View, United States of America
What 22 Arbolus experts think of Google Pay
NPS scores cluster strongly between 8 and 10 for the majority of users, with only one detractor at 0 and very limited negative sentiment. 75% of respondents are long-term users with implementation durations over 1 year, and this subgroup exhibits the highest NPS scores (mean >9). Among respondents with renewal intent data, 90% indicate likely renewal, while only 1 user is not planning to renew. Overall implementation stickiness is high, with few pilot/NotSure stages and rapid movement into full deployments. Renewal intent and NPS positivity are especially strong among Users in finance, healthcare, and technology sectors.Overall Customer Sentiment: Positive
Who reviewed Google Pay
- C-Suite 33% (7)
- Director 28% (6)
- Manager 39% (9)
Employer names and spend open once the report publishes.
Tell us when the Google Pay report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
54 Net Promoter Score, from 22 scored reviews- Promoters 14
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Jun 9
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 9.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Google Pay customers
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Google Pay
Do you use Google Pay at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 22 customers of Google Pay have already contributed
Takes a few minutes. Your identity stays anonymous.